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Client Claim

Customer satisfaction is essential to Societe Generale International Limited.

If, however, you encounter any difficulty or wish to file a claim or complaint relating to a service provided by Societe Generale International Limited, you can contact us and your request will be considered carefully and diligently.

We will acknowledge receipt of your claim promptly and not later than 10 business days, and will respond to it within a maximum of two months.

Internally within Societe Generale International Limited

  • Contact in priority your usual commercial contact. His/her mission is to provide you with the best service possible.
  • You can also raise your concern directly to a contact independent from commercial staff by emailing the following link

Externally

  • If you consider that your claim or complaint has still not been sufficiently addressed internally and if you qualify as an Eligible Complainant within the scope of the FCA Handbook, DISP 2.7, you can request the intervention of the UK Financial Ombudsman Service within 6 months of our final response. More information about the Financial Ombudsman Service is available on their website http://www.financial-ombudsman.org.uk.
  • Independently of this, you are also entitled to start proceedings in a civil court.

For more information, we can, upon request, provide you with a summary of our policy and procedure to handle complaints. Otherwise we will provide you with this summary document when acknowledging the receipt of any complaint.

If an official complaints needs to be made to our Parent Company Societe Generale, please be sure to escalate your complaint through the company's official process and follow the instructions available via this link :

https://www.societegenerale.co.uk/en/legal-information/complaints-procedure/