Complaints

Building strong and lasting relationships with our clients is important to us. Societe Generale International Limited (SGIL) is committed to providing a high standard of service to its clients at all times. However, we know that sometimes things can go wrong and when this happens we encourage clients to tell us about it. Informing us when you are unhappy with one of our products or services provides us with an opportunity to put the matter right and ensures that we improve our service to you and to all our clients generally.  

SGIL adheres to a rigorous Complaints Handling Policy and Procedure – the SG London Complaints Handling Policy and Procedure, a summary of which can be found here.

How to complain

If you have a complaint about SGIL, you or a third party acting on your behalf may express your concerns, either verbally or in writing to:

• the person in SGIL who is your usual contact; or
• a person who is independent of commercial staff, using this email address; or
• SGIL Head of Compliance
  One Bank Street,
  Canary Wharf,
  London E14 4SG

We will do our very best to resolve your complaint as soon as possible, which means that we will investigate your complaint competently, diligently and impartially.  

Further recourse

• If you consider that your complaint has not been sufficiently addressed by SGIL and you are an Eligible Complainant as defined by the Financial Conduct Authority, you can request the intervention of the UK Financial Ombudsman Service within 6 months of receiving our final response to your complaint. More information about the Financial Ombudsman Service is available on their website.

• You are also entitled to start proceedings in a civil court.